Hotel Service Manager Job Opportunity
We are seeking a highly skilled professional to join our team as Hotel Service Manager.
About the Role:
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong leadership skills.
* Provide support, leadership and guidance to the Front Office overnight team.
* Coordinate the work flow of the front office night team to ensure that the front office is covered at all times.
* Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
* Complete property specific night audit procedures.
* Carry out floor checks, where possible.
The successful candidate will have a proven track record in a similar role and possess excellent communication and problem-solving skills.
Responsibilities:
The key responsibilities of this role include:
* Supervising and supporting Front Office Team Members to ensure high levels of customer service are maintained.
* Ensuring effective communication between departments and management.
* Coordinating and managing day-to-day operations of the Front Office.
* Leading by example in providing exceptional customer service and ensuring a positive guest experience.
Requirements:
To be considered for this role, you will need to have:
* A minimum of 2 years' experience in a similar role.
* Proven leadership skills and ability to motivate a team.
* Excellent communication and problem-solving skills.
* A passion for delivering exceptional customer service.
What We Offer:
We offer a competitive salary and benefits package, including:
* Opportunities for career development and advancement.
* A supportive and dynamic work environment.
* A comprehensive training program to help you succeed in your role.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application today.