Membership & Ticketing Lead – NSW Swifts
We're looking for a fun, dedicated, and passionate Membership & Ticketing Lead to join our Champion Team.
In this role, you'll help grow our membership, ticket sales, and fan base by engaging with the netball and wider community. You'll support key strategies for member retention and acquisition, game day ticketing, and fan engagement, and assist with delivering standout member events.
Company Overview
The NSW Swifts are one of the most iconic club netball teams globally, with a proud 26-year legacy in Australian sport. Owned by Netball NSW, legends like Liz Ellis, Cath Cox, Laura Langman, and Kim Green have donned the Swifts' colours. The team has a rich history, winning multiple titles in the Commonwealth Bank Trophy, ANZ Championship, and Suncorp Super Netball.
Responsibilities
* Oversee daily operations of the Membership CRM (Archtics), including data cleansing, fulfilment, event setup, and payment plan management.
* Act as the primary contact for premium members (e.g. Foundation and Club 97), handling enquiries and delivering solution-focused support and experiences.
* Manage and report on rejected payments and lapsed members, ensuring timely follow‐up.
* Maintain accurate membership data and subscription integrity.
* Manage TPF for membership pack fulfilment, ensuring on‐time delivery.
* Execute outbound campaigns (eDMs, SMS, calls) to drive membership and ticket sales.
* Prepare and manage reporting, including sales updates, reconciliations, and payment tracking in collaboration with Ticketmaster and Finance.
* Manage stakeholder (e.g. commercial partners and board members) requests and servicing.
* Review seating manifests, allocations, and ticket distribution.
* Support match day ticket sales strategies alongside Marketing and Consumer Business teams.
* Build seasonal ticketing events and implement strategies to drive revenue and attendance.
* Manage internal and external ticket requests, including Finals Series ticketing support.
* Cleanse and import new data into the membership system efficiently.
* Assist the Consumer Business Manager in planning and executing all member‐focused events and fan experiences.
* Support match day operations, including member servicing, ticketing inquiries, and fan engagement.
* Work out in the community when necessary to support the Fan Engagement program, promoting ticketing, membership and the Swifts brand.
* Plan and execute experiences & events such as Junior Member Clinic, Open Training Sessions, Members Day, Swifts VIP Experiences, Meet and Greets and Post‐Match Member functions.
* Manage and oversee the casual and internship staff programme and rostering, and develop strategies to streamline membership department processes.
Qualifications
* Tertiary qualifications in business, marketing or communications preferred.
* 2+ years in Membership & Ticketing, ideally in sport.
* Proven ability to meet or exceed sales targets.
* Strong verbal and written communication skills; confident and articulate.
* Performance‐driven, comfortable working to KPIs and reporting.
* Proficient in Microsoft Office; experience with Ticketmaster, Archtics or similar CRM systems.
* Excellent time‐management and multitasking abilities.
* Reliable, adaptable, and customer‐focused.
* Proactive, self‐motivated, works well independently or as part of a team.
* Fast learner with strong attention to detail and flexibility.
* Working with Children / Working with Vulnerable People Check (mandatory).
* Drivers licence (mandatory).
Equal Employment Opportunity
Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, young people, older workers, people with disabilities, the LGBTQIA+ community, and other under‐represented groups.
Child Safe Organisation
Netball NSW is committed to protecting children from harm. All candidates that will work with children must undergo an extensive screening process prior to appointment and hold a valid Working with Children Check.
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