Customer Marketing Coordinator - Kayo
Application Deadline: 13 March 2026
Department: Foxtel BU
Employment Type: Full Time
Location: Australia - Artarmon
Reporting To: Jim Handlin
Description
Kayo Sports is Australia's leading sports streaming service, delivering live and on-demand coverage of over 50 sports across multiple devices. We are passionate about sport, and we foster a customer-driven culture where innovation, creativity and collaboration thrive. Our teams are empowered to influence products, test new ideas and continually redefine how fans connect with the content they love.
The customer engagement team focuses on keeping customers engaged and subscribed post sign-up using our owned communication channels. As Customer Marketing Coordinator for Kayo, you will plan and execute 1:1 communication across email, SMS, in-app messaging and push notifications. Your work will help drive trial conversion, retention, saves and reactivations, while continually improving Kayo's base management strategies.
Key Responsibilities
* Plan, build and deliver customer engagement campaigns to the Kayo subscriber base.
* Execute personalised 1:1 communication across email, SMS, in-app and push channels.
* Collaborate with content, creative, brand and legal teams to ensure all communications are on-brand and compliant.
* Use insights from testing and optimisation to continuously improve campaigns and base management strategies.
* Monitor competitor activity and emerging trends to identify new opportunities to enhance engagement.
To be successful in this role you will bring with you the following experience;
* 1+ years' experience in B2C marketing or customer engagement coordination.
* Passion for sport.
* Strong written communications including copy writing of customer-facing communications.
* Experience with marketing technology or campaign management platforms.
* Bachelor's degree in marketing, business or related field.
Behavioural Competencies Required
* Customer-focused with an understanding of the needs of streaming audiences.
* Growth mindset and willingness to challenge conventional thinking.
* Collaborative and able to work effectively across teams and stakeholders.
* Comfortable in fast-paced, agile environment managing multiple priorities.
Life at Foxtel Group
A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:
* You're part of Fox Flex, our hybrid way of working with time spent at home and on campus
* Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE
* Special days away from work for Birthday, Cultural & Volunteer Leave
* Access to our holistic Fox Fit wellbeing program
* Company-wide meeting-free lunch hours and Friday afternoons
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