As a specialist in frontline operations, you will play a pivotal role in enhancing staff capabilities and driving business improvements across Frontline Operations. Your goal will be to support clients in meeting their taxation registration and superannuation obligations. You'll collaborate closely with your team and stakeholders to identify areas for improvement, resolve issues, and evaluate feedback to improve both staff and client experiences.
Key Responsibilities
* Provide technical advice to clients and colleagues on complex legislative and procedural matters.
* Conduct research and interpret policies to inform decision-making.
* Resolve complex enquiries by ensuring the accuracy and integrity of client records.
* Develop and deliver learning solutions aligned with business needs and informed by stakeholder consultation.
* Identify and scope improvement initiatives and interpret data and process insights as part of your business analyst tasks.
* Support project work by preparing legal notices and undertaking debt recovery actions in line with established frameworks.
* Utilise analytical skills to drive informed decisions and positive client outcomes in a multi-channel environment.
We strive to foster a culture that values diversity and promotes inclusive practices. We encourage applications from individuals with diverse backgrounds and abilities and are committed to providing reasonable adjustments throughout the recruitment process.