Service Manager (Therapeutic Community)
Permanent Fulltime / Wellard WA 6170
Make a Real Impact at Palmerston Association
Since 1980, Palmerston has been a leader in AOD support across WA, helping people improve their wellbeing. We offer specialised services in alcohol and other drug treatment, mental health, and wellbeing, through counselling, group support, residential rehabilitation, and education—reaching communities across the Perth metro, Peel, make it West, and Great Southern regions.
About the Role
Here’s your opportunity to be part of a passionate, purpose-driven team that’s making a genuine difference every day.
📌 This role provides the opportunity to lead and shape high-quality clinical and therapeutic programs across the Farm TC and THASP houses, ensuring services are culturally secure, responsive, and aligned with best practice standards. You will work closely with staff, clients, community stakeholders, and partner organisation's to create positive outcomes for individuals and families within the community.
This role is classified at Level 7 under the Social, Community, Home Care and Disability Services Industry Award 2010.
This role requires confidence, compassion, and a steady presence. Working alongside vulnerable individuals means facing complex situations, high emotions, and occasional setbacks. That’s why we’re looking for someone who embodies compassion, connection, acceptance, and respect—someone who can offer unwavering support while maintaining the ability to navigate difficult moments with confidence and care. With a commitment to excellence in service, you’ll provide the stability and encouragement that empowers individuals on their journey toward change.
What We’re Looking For
You’re more than your qualifications—you’re someone who brings heart, empathy, professionalism and a strong commitment to supporting clients in improving their wellbeing. The ideal candidate will meet the following selection criteria:
* Tertiary qualifications in social, behavioural or health sciences or a related discipline and evidence of ongoing relevant professional development
* Proven experience in delivering a service for those seeking support for alcohol and other drug issues inclusive of families and significant others
* Demonstrated and evidenced experience in the delivery of best practice treatment modalities and mediums in the management of AOD
* Highly developed oral and written communication skills and the ability to apply these skills in a management context
* Demonstrated and evidenced ability to lead a team
* Demonstrated ability in community engagement
* Demonstrated experience in developing stakeholder relationships
* Ability to work independently exercising judgement and initiative
Why Join Us?
At Palmerston, we value people—our clients, our communities, and our staff. Here’s what you can look forward to:
✨ Great Benefits:
* Salary packaging up to $15,900 + $2,650 for meals/entertainment
* 5 days of life & wellness leave (pro rata)
* 9 weeks paid parental leave for the primary carer
* 2 weeks paid partner leave for non-primary carers
* Option to purchase an additional week of leave each year
* Partial access to long service leave after 5 years
* Flexible, family-friendly work arrangements
* 17.5% annual leave loading (award-based staff)
* 5 days paid gender affirmation leave
🌏 Inclusive Culture:
* Cultural leave (2 paid + 8 unpaid days) for Aboriginal and Torres Strait Islander staff
* Staff-led working groups (RAP, Rainbow, Environmental, Disability Access & Inclusion)
* Aboriginal Staff Forum to connect and collaborate
* Our annual Big Day Out brings staff together from all sites to relax, connect and celebrate our work
* We’re Rainbow Tick accredited—the first and only AOD provider in WA to achieve this!
How to Apply
Ready to bring your passion to Palmerston? We’d love to hear from you.
Click “Apply” on Seek! Or, if its more convenient for you, drop off your application at one of our sites.
Be sure to include:
* Your resume
* A cover letter addressing the selection criteria
* Answers to all application questions
⏳ Applications close: 9th June 2026
We’re reviewing applications as they come in—so don’t wait!
A Few Final Details
You’ll need a valid WA Working with Children Check and a National Police Clearance (issued within the last 3 months).
📞 Got questions? Contact Mike Winton at 0450 348 *** or email *******@palmerston.org.au
Diversity makes us stronger. We seek and welcome diversity and a breadth of experience and backgrounds in our teams. Aboriginal and Torres Strait Islander and people who identify as LGBTIQ+ are encouraged to apply.
Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.