Technical Support Position Overview
We are seeking a Service Desk Technician to join our team in Devonport. As a key member of our support team, you will be responsible for providing technical assistance to both office-based and vessel-based staff.
Key Responsibilities:
* Troubleshoot issues related to various IT equipment and systems
* Support onboarding processes for new staff members
* Maintain accurate documentation and records
* Collaborate with internal stakeholders to resolve technical issues efficiently
Required Skills and Qualifications:
* Minimum 2 years' experience in a similar position
* Strong troubleshooting skills and familiarity with ITSM systems
* Excellent communication and interpersonal skills
* Able to work independently and as part of a team
Benefits:
* Opportunity to work in a dynamic and growing organization
* Chance to develop your technical skills and expertise
* Competitive remuneration package
What We Offer:
Our organization is committed to supporting the growth and development of our employees. We offer a range of benefits and opportunities for professional development, including training programs, mentorship initiatives, and career advancement opportunities.
As a Service Desk Technician, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have the chance to develop your technical skills and expertise, and contribute to the success of our organization.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.