Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient in meeting our customers' needs.We're looking for an experienced Product Support Engineer II to join our Global Customer Support team. Reporting to the Manager, Product Support, you'll be responsible for:Provide second line phone/email consultation to independently debug complex security/network problems.Help develop ongoing training programmes for the department and promote a team environment.Mentor other engineers on advanced troubleshooting, debugging and case management skills.What We're Looking for (Minimum Qualifications)Minimum 2 years of experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.Experience with operating systems such as Linux, Unix, and Free BSD.Experience troubleshooting network issues and familiarity with the necessary tools and protocols.Familiarity with Network Protocol Analyzers, Network Security, authentication systems, and VPN technologies.What Will Make You Stand Out (Preferred Qualifications)Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certification.Zscaler product experience.Script knowledge.