Designer Networks is an established IT MSP in Australia, providing consulting, solutions and support for cloud and infrastructure services to our customers. We are currently looking for a Service Desk Operator to join our team.
- Operate the Service Desk system and provide first point of contact user support ensuring a high level of customer service and communication.
- Excellent desktop support and troubleshooting including software, hardware & peripherals
- In-depth knowledge, capabilities and troubleshooting in Microsoft environments (Windows 10/11, Server, Hyper-V), Microsoft 365 Administration (Exchange Online, Teams, One Drive, SharePoint, Intune, etc.) and licence management. (iOS/Mac experience also desirable)
- Understanding of Active Directory, Group Policy, Entra ID, and overall Identity and Access Management.
- Knowledge and experience with services such as endpoint protection, firewalls, MDM/MAM, BYOD, and DLP.
- Server/workstation Backup & Disaster Recovery
- Wi-Fi concepts and troubleshooting
- CLI such as DOS, PowerShell, or scripting
- Ability to convey technical concepts in a simplified manner
- Ability to work autonomously
- Willingness to learn new technologies
- Good communication and documentation skills
- Concise note taking pertaining to troubleshooting and root cause analysis
- Previous MSP experience a bonus
**Key Responsibilities**:
- Troubleshoot incidents efficiently using on-site skills and remote support tools
- Create and maintain documentation including ticket notes, KB articles, customer-related information, etc.
- Assist with project-related tasks
- Escalate incidents as required
- Adherence to SLAs and prioritisation of incidents
- Assist in identifying areas of improvement in customer environments and/or processes
- Research and training to stay up to date with new technologies and services
**Qualifications & Experience**:
- Diploma of IT
- At least two years of experience in this position
This is a full-time permanent position.
Salary range is $73,150 - $80,000 plus superannuation.
**Job Types**: Full-time, Permanent
Pay: $73,150.00 - $80,000.00 per year
**Benefits**:
- Professional development assistance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person