SEI Australia Pty Ltd is seeking a versatile Administration & Customer Service Officer who thrives in a start‐up environment within an established global corporate framework. The role will be the backbone of our local operations, handling everything from order management to bookkeeping and logistics coordination. The position is located in Thomastown, VIC (Hybrid).
Why Join Us
* The stability of a global brand with the agility of a new office.
* A varied role where no two days are the same.
* A collaborative environment where your voice is heard and your impact is visible.
Job Duties And Responsibilities
* Order & Supply Chain Management
o Manage the full order cycle: receiving customer POs, verifying specs/pricing, and placing orders with our Japan HQ.
o Monitor and follow up on outstanding orders, shipments, payments, and related records.
o Coordinate with logistics providers and the Japan team to ensure on-time delivery.
o Prepare shipping documents (Invoices, PL, Shipping Instructions, etc.).
o (Future) Assist in managing local inventory and logistics once stock is held in Australia.
* Financial Administration & Bookkeeping
o Maintain daily accounting records using Excel/systems.
o Process payments, monitor cash flow, and follow up on accounts receivable.
o Assist in preparing financial statements and performance reports for the parent company.
* Customer Liaison & General Admin
o Act as the primary point of contact for Australian customers regarding order status and invoicing.
o Maintain proactive communication with customers throughout the process, from order receipt through delivery and payment confirmation.
o Prepare internal reports and business documents for management and Japan Head Office as required.
o Support general office administration and provide ad‐hoc support to the management team.
Required Qualifications
* Strong sense of responsibility and commitment to accurate, high‐quality work.
* Exceptional attention to detail and accuracy in data entry and documentation.
* Professional English communication skills (written and verbal).
* High proficiency in MS Excel and Office suite.
* Australian citizenship or permanent residency (unrestricted work rights required).
Preferred Qualifications
* Minimum 5 years' experience in accounting or bookkeeping.
* Experience in international trade (import/export procedures and documentation).
* Japanese language proficiency (Business level) to liaise with HQ.
* Previous experience working within a Japanese corporate culture.
We are looking for someone who is
* Accountable: You take full ownership of your tasks and never leave things half‐done.
* Proactive: You ask questions and confirm details rather than making assumptions.
* Detail‐Oriented: You have a natural "eagle eye" for accuracy. You enjoy ensuring every figure and document is spot‐on and take pride in high‐quality, precise work.
* A Problem Solver: You enjoy building structure where it doesn't yet exist and find it rewarding to help a business grow.
* Adaptable: You are happy to wear multiple hats in a small team environment.
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