Senior Order Operations Business Partner
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Dragos is on a relentless mission to defend industrial organizations that provide the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in Industrial Control Systems/Operational Technology Cybersecurity, we are dedicated to arming our customers with best‑in‑class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote‑first culture with operations in North America, Europe, the Middle East, and APAC.
About The Role
We are seeking a dynamic and detail‑oriented Senior Order Operations Business Partner to support the end‑to‑end quote‑to‑cash process, from deal structuring through order validation and renewals management. In this highly cross‑functional role, you’ll partner closely with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. You’ll play a critical role in protecting revenue integrity, driving deal velocity, and ensuring a seamless customer experience.
Responsibilities
- Deal Review & Analysis: Interpret pricing and governance policies, own quote creation in Salesforce CPQ, manage discounting and pricing governance, evaluate competing priorities, guide complex deal structures, and act as liaison between Sales, Finance, and Legal for approvals and tracking.
- Renewals Management: Support creation and validation of renewal quotes, ensure renewal accuracy and compliance with uplift/discount policy, support co‑terming, upsells, partial renewals, and amendment scenarios, and proactively flag churn risks or exceptions to collaborate with Sales and Customer Success.
- Documentation Review: Review opportunities for accuracy and completeness, validate supporting documentation, oversee data integrity in Salesforce, ensure closed‑won opportunities and orders are audit‑ready before handoff to Billing/RevOps, confirm opportunity, quote, order, and contract align, and validate renewal language in contracts and ensure correct terms carry forward.
- Revenue Recognition & Compliance: Ensure sales orders and renewals align with revenue recognition policies, identify and resolve revenue‑related discrepancies, and support the financial audit process by maintaining data integrity and internal controls.
- Process Optimization & Cross‑Functional Collaboration: Recommend improvements to the quote‑to‑cash and renewal management processes, share insights with Sales, Finance, and Legal to improve deal and renewal structuring, assist with system integrations, automation initiatives, and special projects, and maintain confidentiality of sensitive financial and customer data.
Qualifications
- 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
- Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote‑to‑cash processes.
- Understanding of renewal management, revenue recognition principles, pricing structures, and contract governance.
- Excellent analytical, problem‑solving, and decision‑making skills.
- Robust ability to interpret and apply pricing and approval workflows.
- Effective communication skills with the ability to tailor messaging for different stakeholders.
- Ability to work independently in a fast‑paced environment while managing competing priorities.
- Demonstrated ability to develop process improvements and enhance operational efficiencies.
Compensation
- Salary: AUD 110,000
- Competitive Equity Package
- Comprehensive Benefits Plan
Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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