Position Summary The Master Technician requires experience and technical expertise to diagnose drivability, air conditioning, and electrical systems.
It is expected to use leadership and mentoring skills to drive a team to increase customer care and satisfaction.
A successful Master Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.
Duties & Responsibilities Diagnose and repair to specifications — brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning, and computer systems.
Perform job duties of all lower job descriptions (Technician A, Technician B, Mechanic, General Service Technician).
Adequately explain technical diagnoses and needed repairs to non-mechanical individuals, including employees and customers, as required.
Continuously learn new technical information and techniques in formal training sessions to stay updated with rapidly changing automotive technology.
Assist fellow technicians/mechanics in performing technical activities.
Keep store management aware of mechanical repair problems as they occur.
Maintain an organized and neat shop environment.
Adhere to all company policies, procedures, safety, and environmental rules.
Knowledge, Skills, and Abilities This position is a leadership role in the shop.
We expect you to help set the pace and tone while helping to develop the team around you.
Collaboration and a team-first mentality are essential for success in this role.
The following criteria are used to assess your fit:
A High School Diploma or GED.
5+ years of strong automotive mechanical diagnosis, problem-solving, and repair experience.
8 or more ASE certifications (A1 through A8) are preferred.
Section 609 Certification is required.
State Inspection license, if applicable.
High motivation, energy, and a customer-focused attitude.
Valid driver's license.
Successful completion of a pre-employment background check.
Availability to work days, nights, holidays, and weekends as needed.
Physical Demands and Work Environment The physical demands described are representative of those required to perform the essential functions of this job.
Reasonable accommodations may be made for individuals with disabilities.
The characteristics described are typical of what an employee encounters while performing this job.
Physical Demands Extensive standing, walking, pushing, and reaching.
Full range of motion for reaching, bending, and stooping.
Repetitive movements of hands, arms, and legs.
May drive a vehicle as needed.
Lifting of heavy equipment (>50 pounds).
Work outside and exposure to weather conditions.
Exposure to chemicals, odors, dirt, and dust.
Specific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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