Casual Customer Service Agent
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At NEXTDC we build the heart of Australia & Asia's high‐tech future. We design, build and operate world‐class, next‐generation data centres using cutting‐edge, environmentally efficient infrastructure to service the specific requirements of local and international hyperscale customers.
Job Description
As a Customer Service Agent, you will be the first point of contact for customers and visitors within our facilities. You'll ensure a great experience through reactive and proactive contact, and act as a concierge coordinating deliveries and documentation.
We offer casual employment for 15‐25 hours per week on a Monday‐to‐Friday schedule, or as agreed, with the potential to work at our sites in Sydney (Artarmon, Macquarie Park).
Responsibilities
* Greet all visitors to the facility in a timely, courteous, and professional manner.
* Work with internal teams nationwide to deliver a seamless customer experience.
* Provide accurate advice and guidance on customer service requests and incidents.
* Take telephone calls to the facility from both internal and external customers.
* Assist with coordination of customer and company events and activities at the facility.
* Conduct site inductions with visitors in coordination with the Facilities team, and scan induction paperwork.
* Conduct audits of critical facility stock and replenish levels as required.
* Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
* Action internal and external customer requests via all internal request systems; email, phone or face‐to‐face.
* Provide first‐level resolution where possible or escalade requests and incidents to the appropriate resolver group.
* Responsible for approving, accepting, and securely storing customer deliveries.
Qualifications
* Excellent customer service skills, both over‐the‐phone and face‐to‐face.
* Highly developed interpersonal, written, and verbal communication skills.
* Well presented with a professional and efficient manner.
* Strong time‐management skills with the ability to multitask.
* Ability to work independently; proactive, organised, and diligent.
* Good computer skills including MS Office Suite.
* High attention to detail and accuracy, methodical, and task‐oriented.
* Must be an Australian Citizen, eligible for NV1 security clearance.
Benefits
* A values‐driven culture built on innovation, collaboration and growth.
* An inclusive, diverse, values‐driven working culture.
* Great opportunities to progress within the company.
Our Commitment
We continue to build a diverse and inclusive workforce that represents the communities in which we operate.
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