Casual Customer Service Agent
Job posted 1 day ago.
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At NEXTDC we build the heart of Australia & Asia's high-tech future.
We design, build and operate world-class, next-generation data centres using cutting-edge, environmentally efficient infrastructure to service the specific requirements of local and international hyperscale customers.
Job Description
As a Customer Service Agent, you will be the first point of contact for customers and visitors within our facilities.
You'll ensure a great experience through reactive and proactive contact, and act as a concierge coordinating deliveries and documentation.
We offer casual employment for ***** hours per week on a Monday-to-Friday schedule, or as agreed, with the potential to work at our sites in Sydney (Artarmon, Macquarie Park).
Responsibilities
Greet all visitors to the facility in a timely, courteous, and professional manner.
Work with internal teams nationwide to deliver a seamless customer experience.
Provide accurate advice and guidance on customer service requests and incidents.
Take telephone calls to the facility from both internal and external customers.
Assist with coordination of customer and company events and activities at the facility.
Conduct site inductions with visitors in coordination with the Facilities team, and scan induction paperwork.
Conduct audits of critical facility stock and replenish levels as required.
Provide prompt and friendly communication to customers in person, via telephone, email, and ticketing system.
Action internal and external customer requests via all internal request systems; email, phone or face-to-face.
Provide first-level resolution where possible or escalade requests and incidents to the appropriate resolver group.
Responsible for approving, accepting, and securely storing customer deliveries.
Qualifications
Excellent customer service skills, both over-the-phone and face-to-face.
Highly developed interpersonal, written, and verbal communication skills.
Well presented with a professional and efficient manner.
Strong time-management skills with the ability to multitask.
Ability to work independently; proactive, organised, and diligent.
Good computer skills including MS Office Suite.
High attention to detail and accuracy, methodical, and task-oriented.
Must be an Australian Citizen, eligible for NV1 security clearance.
Benefits
A values-driven culture built on innovation, collaboration and growth.
An inclusive, diverse, values-driven working culture.
Great opportunities to progress within the company.
Our Commitment
We continue to build a diverse and inclusive workforce that represents the communities in which we operate.
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