With us, you'll experience the scale of working with Australia's leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia's airports moving and making travel journeys memorable for passengers. Our values are at the heart of everything we do, and we're excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
Safety First, Always – every decision is made with safety front of mind.
Lead with Care – respect and support for every colleague and customer.
Stronger Together – working as one team with a shared purpose.
Own the Moment – bringing accountability and pride to every task.
Fuel Potential – thinking outside of the box, turning ambition into impact, today and tomorrow.
How we support you
We'll support your growth with ongoing career training and development through our in-house programs, and you'll also enjoy access to discounts and benefits across travel, retail, lifestyle and more – from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.
Job Description
As an Airport Manager you will be responsible for the day-to-day delivery and oversight of airport activities conducted by Star Aviation, below and above wing teams, while fostering strong relationships with key stakeholders. This role is pivotal in shaping a positive team culture that reflects Star Aviation's values. The Airport Manager sets the tone for operational performance, team engagement, and customer experience, ensuring all activities are delivered safely, efficiently, and to the highest standard while achieving key safety, operational, and financial objectives. Your work will include:
Service Delivery
Participate in, manage, and oversee Star Aviation's day-to-day ground handling across customer services, bag room, ramp and cabin cleaning operations
Lead and manage operational staff to ensure appropriate oversight of daily operations through provision of general and direct guidance to the team
Effective planning and management of staff resources to ensure schedule delivery, cost and service levels are met
Investigate delays and service failures and work with the relevant internal and external teams to resolve
Ensure all ground handling services are performed to the highest standard and in accordance with the contract summary, with any additional service items raised to the Regional Airport Manager to invoice separately
Assist with the calculation of budgets and cost models
Develop and maintain relationships with key airport personnel, liaising with airport operators to ensure airport facilities meet Star Aviation's requirements
Management of equipment and vehicles
Responsible for the provision of equipment and vehicles that are used for operational purposes at the airport
Ensure the safe and secure operation of all equipment
Review and follow up on reports of any equipment malfunction
People Management
Lead and manage the team operationally to ensure compliance with contractual obligations, safety obligations and cost efficiency
Promote and drive a safety culture across the team
Manage performance issues across all levels, ensuring staff are competent in their roles
Training
In collaboration with the Senior Manager Operational Excellence and Training, identify any training requirements to improve service delivery
Schedule appropriate training sessions for training delivery and verification
Prepare for, conduct, and document both training delivery and assessments, using the approved airline training program to address company's training needs
We're looking for someone who is highly competent and has previous experience in the operational requirements of ground handling across above and below wing operations and can develop and implement business improvements and change management strategies. To succeed, you'll need to be a strong people leader, able to manage, motivate and lead teams, have excellent time-management skills, work in a fast-paced environment and be customer focused in your service.
Mandatory Requirement
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.
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