* Location: South Brisbane (Hybrid Options & FREE Parking!)
* Pay: $37.12 p/h + Super
* Start Date: Early February
* Duration: Initial 6-Month Contract (Strong potential for extension)
The Opportunity
This isn't just about answering calls, it's about being the critical point of support for our customers. You will be a vital first responder, providing compassionate support and decisive action during stressful times. We are seeking empathetic problem solvers ready to step up and make a genuine difference in people's lives when they need it most.
Your Impactful Role Will Include:
* Triaging critical claims and deploying essential emergency services (assessors, builders, etc.) immediately to secure property and minimise further loss.
* Seamlessly guiding customers through the entire claims process for property damage with clarity and compassion.
* Participating in dedicated coaching and training programs to continually enhance customer experience and claims outcomes.
* Working closely with your team and manager to tackle diverse tasks and achieve outstanding results.
Who We Are Looking For
We are building a highly resilient and collaborative team. If you are passionate about helping others and thrive in a supportive, fast-paced environment, we want to hear from you.
Key Attributes to Bring:
* The ability to listen actively, empathize, and explain complex information clearly.
* A proactive and solutions-focused mindset.
* Strong computer literacy and the aptitude to master new claims systems quickly.
* A willingness to learn, grow, and support your colleagues.
You will be fully supported by a fantastic, collaborative office culture with dedicated mentors and comprehensive training from day one.
Role Essentials:
* Contract: 6 months (full-time, 38 hours per week)
* Pay: $37.12 p/h + super
* Rostered environment:
o Monday to Friday - 7.5 hours per day between 7am and 7pmor
o Saturday, Sunday and 3 weekdays between 7am and 7pm
Please Note: Successful applicants must be able to pass a police check and have full working rights. Working holiday visas are welcome!
Why Join Randstad?
At Randstad, we connect you with opportunities that truly matter. You won't just be filling a seat; you will be directly supporting Queenslanders impacted by catastrophic events while developing invaluable, in-demand skills in claims management.
APPLY NOW! Our team will be reviewing applications immediately to welcome candidates for the February intake.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.