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Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.
Purpose
The Business Performance Manager is responsible for driving commercial performance of the Sebel Twin Towns Coolangatta, through collaboration across the Twin Towns precinct including the Twin Towns Club. The role will act as the first point of contact for all relevant sales and marketing activities between Twin Towns Clubs & Resorts and Accor. This role works in collaboration with Accor Commercial Team and Twin Towns Club & Resorts to be a driving force in leveraging Accor's commercial platforms, systems, and capabilities, whilst ensuring compliance with KPIs and strategic pillars.
Role is based on site within the Hotel, reporting to the General Manager of Sebel Twin Towns Coolangatta.
Primary Responsibilities
Achieve revenue targets by managing sales activities, negotiating contracts, and maintaining strong customer relationships.
Optimize the Hotels and the Club's occupancy and pricing based on demand forecasting, market trends, and competitor analysis.
Conduct thorough market research to identify trends, competitor activity, and potential opportunities to adapt strategies.
Prepare and manage the commercial budget, setting sales targets and forecasting revenue performance in conjunction with Revenue Management team.
Work closely with other departments; operations, front office, and M&E team to ensure seamless guest experience and maximize cross-selling opportunities.
Skills and Experience
Proven experience in hotel sales and marketing with a record of accomplishment of achieving revenue goals
Strong understanding of revenue management principles and techniques
Analytical skills to interpret market data and make informed decisions
Excellent communication and interpersonal skills to build strong relationships with clients and stakeholders and ability to manage multiple stakeholders effectively
Knowledge of digital marketing strategies and online distribution channels
Strong financial acumen and ability to manage budgets effectively
ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide
Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
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Unlock job insights
Salary match Number of applicants Skills match
Hospitality & Tourism 1,001-5,000 employees
A high level of autonomy in elegant surroundings? The Sebel is The upscale apartment brand in Australia and New Zealand, offering the warm experience of an unforgettable stay. Like at home.
The Sebel is a part of Accor Global: Hosting 40+ hotel brands with 5,300 hotels across 110 countries.
A high level of autonomy in elegant surroundings? The Sebel is The upscale apartment brand in Australia and New Zealand, offering the warm experience of an unforgettable stay. Like at home.
The Sebel is a part of Accor Global: Hosting 40+ hotel brands with 5,300 hotels across 110 countries.
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