Housing Officer Job Description
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We are seeking a dedicated and compassionate Housing Officer to join our team. As a key member of our customer services division, you will play a crucial role in delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities.
Your primary responsibility will be to support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. This will involve building trust with residents, managing the end-to-end tenancy process, collaborating with support providers, and promoting community wellbeing through safe and inclusive housing environments.
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Key Responsibilities:
* Support Residents: Deliver respectful, person-centred housing services to residents, ensuring their needs are met and their voices are heard.
* Manage Tenancies: Oversee the entire tenancy process, including allocations, inspections, and documentation, ensuring compliance with relevant regulations and policies.
* Collaborate with Support Providers: Work closely with support providers to address complex needs and sustain tenancies, promoting positive outcomes for residents.
* Promote Community Wellbeing: Foster safe and inclusive housing environments, promoting community wellbeing and addressing social issues that impact residents.
Required Skills and Qualifications:
* Experience in Housing: Proven experience in tenancy management, community housing, or customer service, with a strong understanding of housing laws and regulations.
* Communication Skills: Excellent communication skills, with the ability to build trust with residents and collaborate effectively with colleagues and stakeholders.
* Emotional Intelligence: High emotional intelligence, with the ability to navigate complex situations and manage conflicting priorities.
* Collaboration: Strong collaboration skills, with the ability to work effectively with colleagues, stakeholders, and residents.
Benefits:
* Ongoing Professional Development: Access to ongoing professional development opportunities, supporting your growth and career advancement.
* Flexible Working Arrangements: Enjoy flexible working arrangements, allowing you to balance your work and personal life.
* Salary Packaging: Take advantage of salary packaging benefits, increasing your income and reducing tax liabilities.
Why Join Our Team?
Join our dynamic and values-driven team, where you will have the opportunity to make a real difference in the lives of residents. Our team is passionate about delivering exceptional customer service, promoting community wellbeing, and addressing social issues that impact residents. If you share our vision and values, we encourage you to apply.