What's the role?
The Customer Relationship and Marketing Manager for HealthPoint Claims is responsible for driving customer engagement, satisfaction, and growth through strategic relationship management and marketing initiatives. You will:
* Build and maintain strong relationships with key customers and stakeholders.
* Act as the primary point of contact for customer inquiries, feedback, and escalations.
* Develop and implement a comprehensive marketing strategy aligned with HealthPoint's business objectives.
* Design and execute targeted campaigns to promote HealthPoint Claims products and services.
* Monitor and evaluate marketing performance metrics to ensure effectiveness and ROI.
* Work closely with product development, operations, and channel partner sales teams to align customer needs with business objectives.
What do I need?
* Proven experience in customer relationship management and marketing within healthcare or technology sectors.
* Demonstrated ability to develop and execute marketing strategies that drive measurable outcomes.
* Strong understanding of electronic claiming processes and healthcare industry standards.
* Excellent communication, negotiation, and stakeholder management skills.
* Analytical mindset with proficiency in interpreting customer data and trends.
* Ability to manage multiple priorities and deliver results under pressure.
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.