The Company Join a well-established tourism business based in Bondi Junction, Sydney 2022 Be part of a customer-focused organisation that creates memorable travel and tourism experiences Work within a collaborative and energetic team environment where service excellence is a priority Enjoy a role with variety, pace, and the opportunity to make a genuine impact on both customers and team performance Competitive pay rate of $40 per hour super The Role Lead, coach, and support a customer service team to deliver outstanding service across customer enquiries and bookings Drive a positive team culture focused on accountability, collaboration, and high performance Monitor daily operations to ensure service levels, response times, and customer expectations are consistently met Assist with escalation management, providing timely and professional resolution to more complex customer issues Train and onboard new team members, while identifying ongoing development opportunities across the team Review processes and workflows to improve efficiency, service delivery, and the overall customer experience Work closely with internal stakeholders to ensure smooth coordination across bookings, customer communication, and service outcomes Prepare reports, track team performance, and provide insights to support continuous improvement About You Previous experience in a Customer Service Team Leader or similar supervisory role Strong background in customer service, ideally within tourism, travel, hospitality, or a fast-paced service environment A confident people leader who can motivate, mentor, and bring out the best in others Excellent communication skills, with the ability to handle customer concerns professionally and empathetically Highly organised with the ability to manage competing priorities and support day-to-day team operations Process-driven and solutions-focused, with a continuous improvement mindset Comfortable working in a dynamic environment where no two days are the same A hands-on team player who leads by example and is passionate about delivering exceptional customer experiences Reference Number: 06800-0013403286. This is a hybrid position. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.