Overview
Change Manager - Member Payments Platform
12 Month Fixed Term Contract
$140k - $150k + super + salary packaging
Melbourne | Hybrid
The Opportunity
Talenza is partnering with a well-established Australian institution undertaking the implementation of a new enterprise payments platform as part of a broader digital and customer modernisation program.
We are seeking an experienced Change Manager to lead delivery-side change execution across this business-critical payments transformation.
This is a high-visibility program impacting revenue flows, finance operations and customer-facing processes.
The Role
Working closely with Technology, Finance, Risk and Customer teams, you will:
* Execute change and engagement activities aligned to the payments platform rollout
* Drive stakeholder alignment across Finance, Operations and Digital teams
* Conduct and refine impact assessments across affected business units
* Lead business readiness and transition activities
* Support operational process uplift aligned to new payment flows
* Facilitate workshops with senior and operational stakeholders
* Track adoption, behavioural change and risk mitigation
* Ensure compliance and control requirements are embedded
This role requires a pragmatic operator comfortable working across both technical and business stakeholders in a regulated, member based environment.
Qualifications
* Demonstrated Change Management experience delivering enterprise system implementations
* Experience supporting payments, billing or financial platform transformations
* Strong stakeholder engagement capability across Finance, Technology and Operations
* Experience operating within regulated or complex enterprise environments
* Proven ability to drive adoption across cross-functional teams
* Strong facilitation and communication capability
* Experience within academia, medical institutions, not-for-profit or member-based organisations highly regarded
* Prosci / ADKAR exposure desirable
Benefits
* $150k + super + salary packaging
* 12-month engagement providing program continuity
* High-profile, revenue-impacting transformation
* Enterprise-scale environment
* Strong executive visibility
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