As we continue to grow, we’re seeking a motivated and capable professional to join our team for a 12-month maternity cover, with exciting potential for future opportunities within the organisation.
About Brandscope:Brandscope powers a SaaS wholesale platform used by 60,000+ retailers and 500+ brands worldwide. With offices on the Gold Coast, Melbourne, and the UK, we enable Action Sports, Lifestyle Fashion, Outdoor Leisure, and Sports brands to streamline wholesale sales and marketing.
Why You’ll Love This Role:Be part of a small, energetic, tight-knit team with an active lifestyle vibeInfluence product decisions and feature roadmapsHybrid work: 3 days in the office, 2 days remoteStrong work–life balanceWork with global brands across fashion, sport, outdoor, and lifestyleRegular social events and team activitiesTravel to visit accounts and attend trade shows
What You’ll Do:Primary contact for Customer Service, Account Management, and System TrainingEngage with Suppliers, Agents, and Retailers to drive platform adoptionTrain and onboard users; travel when requiredPartner with Marketing on EDM campaigns; manage user lists and track performanceSupport data processing, uploads, and site updates; contribute to enhancementsIdentify bugs and coordinate with IT to resolveAssist the Onboarding Specialist and streamline onboardingConduct market analysis to spot new brand opportunities and brief the sales teamTackle internal projects to strengthen Brandscope’s systems as we scaleTravel to visit accounts and attend trade shows as needed
Skills & Experience:Experience in wholesale or retail (ESSENTIAL), customer service, or B2B SaaS environmentsStrong Excel skillsHubSpot, ERP (Cin7, etc.), or email marketing experience is highly regardedComfortable learning new technologiesExceptional time management and organisationStrong written and verbal communication skills
Nice-to-Have:Previous onboarding or SaaS experienceCRM and data analytics exposureExperience with trade shows and wholesale channels
You’ll thrive here if you are:Tech-savvyA clear communicatorNaturally organisedProactive and solutions-focusedConfident working with clients
Perks & Benefits:Flexible hybrid scheduleActive lifestyle cultureOpportunities for travel and industry exposureCollaborative, growth-focused environment
How to Apply:Share your resume and a brief cover letter explaining how you’ll add value to BrandscopeInclude your expected salary rangeOnly shortlisted candidates will be contacted
Employer Questions:Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have experience using Microsoft Excel?Which of the following Microsoft Office products are you experienced with?How many years' experience do you have as a customer service specialist?How many years' experience do you have as a relationship manager?How many years of B2B sales experience do you have?How many years' experience do you have as a Wholesale Assistant?