Job no: 528878
Brand: FCMWork type: Full timeLocation: Virtual - USACategories: Sales and Customer Service
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries with global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
For more information about FCM please click HERE
About the Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation. Before starting, you will participate in three weeks of paid training to boost your knowledge on contract airfares and sharpen your Sabre skills. Our corporate travel consultants handle the air, car, rail and ground transportation bookings, ticketing, changes and queue management. You will also need to offer exceptional customer service to satisfy our business traveler's needs. We encourage our consultants to study the travel policies of our corporate accounts and build relationships with them so that when our valued business travelers need travel arrangements, they rest assured that their needs are in the hands of a dedicated team of professionals.
Our business hours are 8:00 AM to 6:00 PM PST Monday – Friday. A typical schedule will include a 40‐hour work week with five 8‐hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 8:00 PM EST.
Key Responsibilities
* Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
* Build rapport and develop a relationship with business travelers to ensure their needs are in the hands of trusted corporate travel professionals
* Ensure accurate and timely completion of reservations while meeting travelers' needs
* Execute all responsibilities within company guidelines for customer service, documentation of PNRS, ticketing, invoicing, and maintaining accuracy throughout
* Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately
* Deliver consultative support and exceptional customer service throughout the booking process
* Keep clients informed about all necessary travel documents and health requirements for their destinations
* Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
* Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Experience & Qualifications
* 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
* In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance
* Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
* Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
* Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
* A polished and professional demeanor when interacting with clients and colleagues
* Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
* The capacity to make quick and effective decisions to resolve travel‐related issues promptly
* Excellent communication skills to keep clients informed and reassured throughout the travel process
* A deep commitment to delivering exceptional customer service with a focus on client satisfaction
* Comfortable and proficient in using travel booking systems and various communication tools
* Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
* Self‐motivated with the ability to work independently and manage tasks successfully
Work Perks – What's in it for you
FCTG is renowned internationally for its amazing perks and culture. We offer a variety of benefits and perks beyond the norm, including:
* Have fun: At the heart of everything we do, there is a desire to have fun
* Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz job – Remote, USACandidates within commuting distance of Boston (MA), Chicago (IL), Culver City (CA), Denver (CO), Houston (TX), Irvine (CA), Montvale (NJ), NYC, Philadelphia (PA) or Woburn (MA) offices will be expected to work on‐site five days per week. Remote work arrangements are available for qualified candidates outside these areas.If this sounds like the opportunity you have been waiting for, then APPLY NOW.For this position, we anticipate offering an hourly pay rate of $28.85. Hourly rate depends on relevant factors, including experience, geographic location, and job requirements.Before applying to any internal position, you must have been with the company or your current role for a minimum of 6‐12 months and notify your leader prior to applying.We are an affirmative action and equal opportunity employer committed to providing a barrier‐free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience accessible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com. Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023) GBTA WINiT: DEI Leadership Pinnacle Award (2023) CHHR: 5-Star DE&I Employer (2023, 2024) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023, 2024) Newsweek: America's Greatest Workplaces for Diversity (2024)
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