Book my Tow (Sark Transport Pty Ltd.)
ABN:
* Job Title: Customer Service Manager
* Vacancy Address: NSW 2145
* Employment Type: Full-time
* Salary: $79,000 – $85,000 + superannuation
* Number of Position:1
* How to apply: Email
About the Business
Book my Tow is a growing Australian business committed to delivering high-quality services exceptional service in case you are stranded on the side of the road, stuck in a parking lot, or need assistance with long-distance transportation, you can rely on BOOK MY TOW to provide fast, efficient, and affordable towing solutions. We are seeking an experienced Customer Service Manager to lead our customer service operations and ensure consistently high service standards across the organisation.
Key Responsibilities
• Plan, manage, and oversee daily customer service operations to ensure efficient service delivery.
• Lead, train, roster, and supervise customer service staff, monitoring performance and productivity.
• Develop and implement customer service policies, procedures, and service standards.
• Handle escalated customer complaints and ensure timely resolution and service recovery.
• Monitor service KPIs, prepare performance reports, and implement improvement strategies.
• Coordinate with internal departments to resolve customer issues and improve service outcomes.
• Manage staffing levels, workflows, and resource allocation to meet service demands.
• Ensure compliance with workplace health and safety, company policies, and service quality standards.
Skills and Experience
• At least 1 year relevant experience in a customer service management or supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Experience managing teams, KPIs, and customer service processes.
• Ability to work in a fast-paced, customer-focused environment.
• Relevant qualification in business, management, or customer service (preferred).
Why Join Book my Tow?
• Competitive salary + performance bonuses
• Staff discounts and incentives
• Supportive team culture and career growth opportunities
• Join a brand with a loyal customer base and growing presence.
How to Apply
Interested candidates are encouraged to apply by submitting their resume and cover letter to or via the job portal.