Pacific Garage - Repco Authorised Service We are Seeking a Automotive Service Advisor
The position is open to an experienced service advisor or someone who is willing to learn under our guidance on the Job, any required training will be provided
It is a Secure full time position in a very supportive environment surrounded by a modern, clean and well equipped workshop
We are a Family owned Business that enjoys the support of the RepcoAuthorised Service Nationwide network
This is a significant role within our business so our ideal applicant will have previous experience as an Automotive Service Advisor or have a strong willingness to learn and grow in the role.
Key skills and attributes include:
High level of personal presentation.
The ability to work in a team environment.
A friendly and approachable personality.
A pro-active work ethic.
Efficiency and reliability.
Be agile and flexible to change and have the ability to think on your feet.
Exceptional customer service skills - on the phone and in person
Well-developed telephone technique
Strong interpersonal and communication skills.
High diligence
Outstanding time management and organizational skills
The Main Responsibilities of the Service Adviser are:
Meeting customers.
Taking enquires and service bookings.
Writing up repair orders
Keeping customers up to date with vehicle progress
Liaising with the technicians to complete Estimates for vehicle servicing and repairs.
Gaining authorisation for extra work
Helping bring new business into the service department
A normal day will have you:
Greet customers and provide a friendly and professional first point of contact
Assess customer service requests and recommend appropriate services and repairs
Provide customers with accurate estimates of costs and time required forservices and repairs
Schedule service appointments and communicate with customers regarding the status of their repairs
Coordinate with the service department to ensure that repairs are completed on time and to the required standards
Maintain accurate records of service and repair history, parts used, and labour hours
Communicate with customers regarding recommended maintenance andother services to improve the performance and longevity of their vehicles
In return, we are offering:
A competitive remuneration package aligned with experience plus monthlyKPI bonuses that align with the growth of the business.
A wonderful team environment
No Weekend work requirements– Only Monday to Friday
Excellent working conditions and secure employment.
If you've been looking for that long-term opportunity to be part of a high-performing business that looks after its people the way it should, don’t hesitate to apply!
If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume.