About Us
Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne's inner and outer east and northeast.
With 550+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we've expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health services.
We are proud of our commitment to Diversity, Equity, and Inclusion (DEI), strong Environmental, Social, and Governance (ESG) principles, and our respect for the rights culture and contributions of First Nations peoples. At AccessHC, we are united by compassion, collaboration and community‐led care to help people live healthier lives.
The opportunity
We are seeking an exceptional medical customer service professional, who has excellent interpersonal skills and a passion to work and deliver exceptional customer service within a community service environment. This role requires a high degree of emotional intelligence, with the ability to provide a heartfelt warm welcome in greeting our clients.
Reporting to the Customer Service Manager, this is a Permanent Part time 0.2 EFT Friday shift from 3.00pm – 10.00pm based at AccessHC UCC Lilydale site. Our workplace culture is vibrant, and we offer opportunities for career progression, work life balance and flexible working.
Job details
* Job Title: Medical Reception
* Employment: Permanent Part time
* Shift: Friday 3pm – 10pm
* Location: Lilydale
* Salary: $33.62/hr, plus super with generous Not for Profit salary packaging
What You Will Be Doing: Key Responsibilities
* Assist customers to connect with our services directly or by referring them to the appropriate team.
* Provide administrative support to the team and maintain strict confidentiality.
* Arrange and coordinate interpreting/translating services when required.
* Book and reschedule appointments for customers attending our premises in person.
* Collect and process payments and claims for services delivered.
* Ability to work across Lilydale and Belgrave locations.
What you will bring: Key Selection Criteria
* A passion to deliver an exceptional customer service engagement with all customers.
* Engaging warm personality, emotional intelligence, with the ability to quickly build rapport.
* Excellent administration skills, organised with strong attention to detail.
* Strong problem solving and negotiation skills.
* Demonstrated ability to work independently and in a team environment.
* Experience in using Microsoft Office Suite and other relevant software applications is highly desirable (i.e., Titanium, TRAKCare, Pracsoft, HICAPS, Medical Director Clinical).
Compliance Requirements
* National Police Check, Working with Children Check, NDIS Worker Screening Check.
* Evidence of the right to work in Australia and a valid Driver's Licence.
Attributes We Value
* Strong customer service skills.
* Strong communication and interpersonal skills.
* High level of cultural sensitivity and awareness.
* Commitment to continuous quality improvement.
* A willingness to learn new skills.
* Effective time management and prioritisation skills.
* Well‐developed presentation and written communication skills.
* Demonstrated behaviours consistent with AccessHC values.
Position Encompasses An Extensive Range Of Benefits
* Supportive and values‐based culture and engaged workforce.
* Culture of trust and empowerment for people to grow and thrive.
* Commitment to a work‐life balance with flexible working conditions.
* Focus on staff wellbeing and health – Employee Assistance Program (EAP).
* Commitment to ongoing professional development and career growth.
* Paid parental leave and opportunity to purchase additional leave.
* Annual leave loading.
* Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses).
Why join Us?
* Be part of a leading health and community organisation driving innovative change.
* A unique opportunity to make a lasting impact on community health services.
* Work in a supportive, values‐driven team environment.
* A rewarding role in a dynamic organisation with a mission‐driven culture.
* Enjoy flexible work settings across the eastern suburbs.
* Access professional development opportunities.
* Make a genuine difference in the lives of people and communities.
* The chance to work with passionate professionals dedicated to improving lives.
Apply Now
If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria.
Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/
For further information or to discuss this role, please email Customer Service Manager Corinna Lefevre at Corinna.Lefevre@accesshc.org.au
Applications close date: 14th May 2026.
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case‐by‐case basis and managed in a confidential and practical manner.
#J-18808-Ljbffr