Customer Service and Logistics Assistant
PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.
Customer Support and Logistics Assistant
Employment Type: Permanent Full-time
About the Client
Join a growing business in Australian industrial manufacturing company as an experienced Customer Support Assistant in Parramatta. The client has global presence in their field, from North America to Europe, with reputable product ranges catering for industries such as the mining.
About the Role
We are seeking an experienced Industrial Customer Support to support their expanding business, to cover taking inquiries, quotations, processing orders, tracking the delivery, arranging the last-mile delivery to the customers and invoicing.
Key Responsibilities
* Respond to customer enquiries, provide pricing, elaborate quotes. Inform stock situation, provide lead time.
* Follow up on customer enquiries.
* Process customer orders.
* Follow up customers to ensure they pay on time.
* Issue invoice and packing list and inform customer for shipment information.
* Liaise with customers to handle delivery effectively.
* Assist to organise participation in exhibitions and marketing activities.
* System registration of new customers.
* Liaise with warehouse to ensure proper supply of goods.
* Liaise with customer to organise the collection of goods, provide invoice and packing list.
* Liaise with the freight forwarder to get the goods collected.
* Liaise with forwarder to ensure timely delivery, avoid delays and timely collection of empty containers.
* Place purchase orders with Kuriyama group and 3rd party suppliers and receive the shipments.
* Assist with physical inventory checking 2 times a year in June and December.
* Ad-hoc tasks.
About You
* Excellent communication and interpersonal skills.
* High attention to detail and solid organisation skills.
* Positive attitude and strong work ethic.
* Exceptional customer service focus.
* Good working knowledge of Microsoft products (Outlook, Word, Excel, etc.).
Please note: Only candidates with full Australian working rights will be considered for this position.
HOW TO APPLY
You must have the right to live and work in Australia to apply for this role.
Click 'APPLY NOW' to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.
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