DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn
Why you should choose DTEX as your next career:
* Opportunity to be part of a disruptive high growth success story.
* DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
* We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
* We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
* Opportunity to be part of a business that's passionate about creating first-of-a-kind solutions.
* Best in class benefits
Brief Description
The successfulSolution Architectcandidate will have a strong technical foundation enhanced by a clear devotion to serving and satisfying customers in a consultative approach.This position is a core member of the world-wide Customer Success Org, which is tasked with customer onboarding, including implementation, integrations, and technical advisory.The Solution Architect provides end-to-end technical relationship management for our customers. Team members also work closely with each other and cross-functionally with internal DTEX teams.
Responsibilities:
* Leads the technical engagement for high-value and complex customer accounts
* Serves as the primary technical advisor during onboarding, implementation, and steady-state operations
* Use a systematic approach to design and validate technical solutions that align with customer objectives
* Transform complex requirements into scalable solutions
* Serve as the primary technical advisor for assigned accounts and provide strategic technical guidance and best practices
* Drive proactive maintenance, data tuning and upgrade planning
* Coordinate with engineering for complex technical challenges
* Contribute to technical community building initiatives
* Experience in security, operations, project or account management
* Help mentor junior technical team members
Qualifications:
* 7+ years of customer-facing experience in security, operations, technical account management or project management role
* Strong post-sales experience required
* Advanced project management capabilities
* Experience in enterprise architecture and solution design
* Proven track record of managing complex technical relationships
* Excellent communication (written and verbal) skills, both internally and externally
* Excellent time management skills and strong sense of urgency
* Security domain knowledge
* BS/MS degree preferred
We take good care of our people. Our benefits include:
* Company computer hardware of your choice
* Virtual events, happy hours, trivia, and fun
* Monthly Internet & Phone Reimbursement
* Opportunities to learn and grow
DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
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