SAP Service Delivery Manager
We are looking for an experienced SAP professional to lead and oversee the delivery of SAP services. The ideal candidate will have a strong background in SAP program and support management, with over 15 years of experience in SAP and at least 5 years in a delivery or support leadership role.
The successful candidate will bring deep expertise in SAP operations, stakeholder engagement, and service excellence, as well as a proven track record in managing SAP support operations in an onsite-offshore model. Solid grasp of ITIL processes (Incident, Problem, Change Management) is required, along with strong stakeholder management, leadership, and communication skills.
Experience working in multi-vendor and multi-geography delivery environments is essential, and PMP/ITIL certification is a plus.
Responsibilities:
* Manage and govern daily operations of SAP BAU support including incident management, service requests, problem management, and minor enhancements.
* Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.
* Coordinate between client teams, offshore delivery teams, and third-party vendors.
* Lead and participate in regular status meetings, governance reviews, and performance reporting.
Requirements:
* Minimum 15+ years of experience in SAP with at least 5 years in a delivery or support management role.
* Proven track record in managing SAP support operations in an onsite-offshore model.
* Solid grasp of ITIL processes (Incident, Problem, Change Management).
* Strong stakeholder management, leadership, and communication skills.
* Experience working in multi-vendor and multi-geography delivery environments.
Benefits:
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* Collaborative and dynamic work environment.
About Us:
We are a global leader in next-generation digital services and consulting, enabling clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.