This role offers a unique opportunity to leverage your exceptional customer service skills and strong administrative abilities.
Service & Parts Administration
* You will be responsible for delivering outstanding service to customers via phone, email or face-to-face interactions.
* Your duties will include scheduling and managing service, maintenance and repair bookings in an efficient manner.
* A key aspect of this role is tracking repairs throughout the day and keeping customers updated on their progress.
* You will work closely with internal teams to ensure seamless collaboration and effective communication.
* Another important responsibility is building rapport and resolving customer concerns professionally.
* General administration duties such as filing and sublet invoicing will also form part of your workload.
We are committed to providing ongoing support and training to help you succeed in this challenging yet rewarding role.
About You:
* Exceptional customer service mindset.
* Clear and effective communication skills.
* Strong organisational and follow-through skills.
* Ability to multitask while maintaining attention to detail.
* Team player attitude with confidence to work independently.