Job Title: Customer Relationship Manager
Job Summary
We are seeking a skilled and experienced Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers, providing exceptional service and ensuring their needs are met.
This is an exciting opportunity to work in a dynamic and supportive environment where you can utilize your skills and experience to drive business growth and success.
About the Role
In this role, you will be working closely with customers to understand their banking needs and provide tailored solutions to meet those needs. You will also be responsible for guiding first home buyers and supporting seasoned investors through the lending process, ensuring a smooth and seamless experience.
Your responsibilities will include:
* Building and nurturing a pipeline of lending leads using our CRM system
* Guiding customers through the lending process, ensuring a positive outcome
* Applying credit analysis skills to achieve successful lending outcomes
* Developing strong community and branch relationships to support lending goals
* Engaging in ongoing learning and professional development
* Supporting community initiatives and promoting local growth
Required Skills and Qualifications
To be successful in this role, you will need to possess:
* Extensive experience in customer service or sales
* High understanding of lending products, policies, and regulations
* Ability to build rapport quickly with customers and colleagues
* Strong credit analysis skills
* Knowledge of small business offerings
* Consumer lending experience is essential
Benefits
As a valued member of our team, you will enjoy a range of benefits including:
* Health and wellbeing support
* Access to our corporate university 'BEN U'
About Us
We are committed to creating a diverse and inclusive workplace culture that values and respects all employees. We offer a range of opportunities for career growth and development, as well as a supportive and collaborative work environment.
If you are passionate about delivering exceptional customer service and have a proven track record of success in customer relationship management, we encourage you to apply for this exciting opportunity.