Floyd Industries is a leading provider of Electrical, Air Conditioning and Refrigeration services across Northeast Victoria. We pride ourselves on delivering high‑quality workmanship and outstanding customer service through installation, maintenance, repair and breakdown support for a loyal portfolio of commercial, industrial and institutional clients.
We are seeking an organised, proactive and detail‑focused Service Co‑Ordinator to join our team. Reporting to the Operations Manager, this role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and can balance customer satisfaction with effective scheduling and team productivity.
Key Responsibilities
Coordinate incoming service requests and schedule technician visits to maximise efficiency and client satisfaction.
Manage customer communications with professionalism, clarity and care.
Work closely with technicians to ensure timely job completion, accurate documentation and follow‑up actions.
Maintain comprehensive service records and customer information within our job management system.
Manage materials and parts to support scheduled works.
Assist the Service Manager with workflow organisation, client outcomes and supporting overall service performance.
About You
2–3 years' experience in customer service or a coordination role, preferably within trades, maintenance, or technical services.
Strong communication and interpersonal skills, with the ability to liaise effectively with customers, technicians and suppliers.
Excellent organisational and time‑management skills, with the ability to prioritise and coordinate multiple tasks.
Confident using job management software and Microsoft Office applications.
A genuine commitment to delivering exceptional customer service and contributing to a positive team environment.
Why Join Us?
At Floyd Industries, we value initiative, teamwork and continuous improvement. We are committed to supporting the professional and personal development of our staff. As our Service Co‑ordinator, you'll have the opportunity to grow your skills within a supportive, collaborative workplace dedicated to quality and innovation.
We offer competitive remuneration, a positive team culture and the chance to play a key role in the smooth, efficient delivery of our essential services.
We are committed to filling this role quickly, so while applications for this role will close on 3rd of March 2026, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out, apply now