SKG Services is a renowned national organisation with over 50 years of industry expertise. As a pioneer in delivering premium \"soft\" facility management services throughout Australia, we specialise in world-class cleaning, security, and maintenance solutions.
We are a leading provider of professionals who are committed to delivering high-quality solutions to our clients.
We are seeking a Customer Service Manager to oversee a portfolio of clients in Far north Queensland Travelling between Townsville and Mackay, ensuring excellent service delivery, client satisfaction, and smooth operational management.
Ideal candidate EXPERIENCE IN THE CLEANING INDUSTRY!
Key Responsibilities:
* Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
* Oversee the day-to-day operations of cleaning contracts, ensuring high standards of service and compliance with agreements.
* Act as the first point of contact for client concerns and complaints, providing effective solutions promptly.
* Support and manage cleaning teams, including scheduling, performance monitoring, and training where necessary.
* Conduct regular site visits to ensure cleaning standards and safety compliance are upheld.
* Work closely with the operations team to address staffing needs, training requirements, and process improvements.
* Maintain accurate records of service performance, incidents, and client feedback while ensuring compliance with industry regulations.
About You:
* Experience in customer service or account management, preferably within the cleaning, facilities, or service industry.
* Strong communication and interpersonal skills to manage client relationships and staff.
* Ability to work independently, solve problems, and handle multiple tasks efficiently.
* Knowledge of cleaning industry standards, WHS compliance, and operational best practices (preferred).
* Proficiency in Microsoft Office and workforce management systems.
* Valid driver's license
How to Apply:
If you are passionate about supporting a team in delivering outstanding service, please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.
We would love to hear from you!
We encourage applications from Aboriginal and Torres Strait Islander people. We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.