EAST MAITLAND, NSW – Full‐time | Permanent – Hybrid flexibility available
Our Opportunity
Pacific Smiles Group is looking for a detail‐focused and service‐driven Payments & Settlements Officer to join our Finance Operations team based in East Maitland. This is a fantastic opportunity to step into a role where your work has real impact — ensuring our Dentists are paid accurately and on time, while helping support the smooth financial operations of a growing national healthcare organisation.
Working closely with the Practitioner Settlement Lead as part of a small specialist team, you'll play a hands‐on role across payment processing, reconciliations, reporting, and stakeholder support. If you enjoy numbers, problem‐solving, and delivering high‐quality service, this could be the perfect next move.
What We Offer
* Hybrid working flexibility with East Maitland head office base
* Supportive and collaborative finance team environment
* Opportunity to contribute to process improvements and automation initiatives
* Career growth within a national organisation
* Modern office with on‐site parking
* Access to corporate fitness discounts and employee benefits
About the Role
As Practitioner Settlement Officer, you'll be responsible for administering practitioner (dentist) payments accurately, efficiently, and in line with contractual obligations and company policies. You'll also act as a key point of contact for payment enquiries, helping deliver a professional and responsive service to internal and external stakeholders.
Key responsibilities include
* Prepare, validate and process practitioner payment files to schedule
* Reconcile practitioner payment accounts and investigate discrepancies
* Respond to payment queries from practitioners and field teams
* Maintain accurate financial records and settlement documentation
* Use Excel, Power BI and ERP systems to track and validate data
* Assist with reporting and ad hoc finance tasks
* Identify opportunities to improve systems, workflows and automation
* Support coverage across settlement processing during peak periods or leave
About You
You'll bring strong accuracy, professionalism, and a customer‐focused mindset, with the ability to manage deadlines in a fast‐paced environment.
You'll ideally have
* Previous experience in finance operations, accounts payable, payroll or payment processing
* Strong Excel skills and confidence working with data
* Exposure to Power BI or ERP systems (highly regarded)
* Excellent attention to detail and reconciliation skills
* Strong communication skills and a responsive service approach
* Ability to work both independently and collaboratively in a small team
* Qualification in Finance, Accounting, Business or similar (preferred)
Why Pacific Smiles Group?
We are one of Australia's leading dental support organisations, partnering with dental professionals across a growing national network of centres. Our people are at the heart of our success, and we're committed to creating a workplace where you can grow, contribute, and thrive.
Apply Now
If you're ready to join a values‐driven organisation where accuracy, teamwork and continuous improvement matter, we'd love to hear from you.
Applications close 10th May
NOTE: For the purposes of advertising this role is titled Payments & Settlements Officer with the official title being Practitioner Settlements Officer
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