Operations Coordinator Job Description
About the role:
The Operations Coordinator plays a vital role in supporting daily operations across quoting, customer inquiries, order processing, logistics coordination, and general office administration.
Main Responsibilities:
* Prepare and process quotes based on sales team requirements
* Respond to customer inquiries about products, pricing, orders, and delivery
* Maintain accurate customer, sales, and order data in the ERP system
* Coordinate logistics, order fulfillment, and inventory management
* Communicate updates on order status and delivery timelines
* Contribute ideas for process improvements and increase efficiency
* Support within areas of accounts receivable and payables
* Support onboarding of new staff and provide training on operational processes and systems
* Assist with generating sales reports and materials
* Oversee general office administration and organization
Skill Requirements:
* Confident using Microsoft Excel and ERP systems
* Comfortable working with foreign currency pricing
* Strong attention to detail and accuracy
* Proactive, organized, and eager to learn
* Excellent communication and customer service skills
* Prior experience working within administration and customer service is advantageous
Benefits Package:
* A competitive salary based on experience
* A supportive, motivated, and customer-focused team
* A genuine pathway to future leadership or management