Currently recruiting a Part-time Guest Service Agent for our 157 Room Novotel Hotel.
Join our team at Brisbane Airport Hotels Group – home to world-class hospitality brands and exceptional guest experiences.
About Us
The Brisbane Airport Hotels Group includes Pullman, Novotel, and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, three restaurants, a Rooftop Event Space, Executive Lounge, and 17 meeting spaces, we are located in the heart of the Brisbane Airport precinct and pride ourselves on delivering outstanding service.
About the role
As a Part-Time Front Office Guest Service Agent, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. Your responsibilities will include:
* Provide courteous, efficient and professional service to exceed guest expectations.
* Maintaining strict security procedures surrounding guest confidentiality & privacy.
* Liaising with internal departments proactively to ensure group and guest requirements for specific bookings are met.
* Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
About You
* Excellence in customer service & phone etiquette
* A can-do attitude and the ability to work effectively within a team.
* Knowledge in Opera Cloud and Third-Party Agents is preferred.
* Ability to work under high pressure, and a fast-paced environment.
* Excellent grooming and presentation.
* The ability & flexibility to work across a 7-day working environment, including nights, weekends and public holidays.
* Guest Service Agent experience is not necessary, new to the industry are welcome to apply.
* Access to own Transport.
The benefits for you
* Fun & flexible work environment
* We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
* Sense of belonging through diversity & inclusion
* Accor Worldwide discounts.
* Learning & development for your career progression
* Refer a friend bonus
* Subsidized onsite parking & discounted Air Train weekly pass.
We thank all interested parties in advance for their application, however only successful applicants will be contacted.