At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We're a global healthcare leader trusted by millions and committed to helping people live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We're investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.
Overview
The purpose of this job is to provide professional and friendly reception services at the front office of the Dental Practice, while efficiently managing patient appointments, billing and payment processing, as well as maintaining accurate patient records and documentation.
Responsibilities
* Manage front desk operations, including patient enquiries, appointment scheduling, recalls, and reminder calls.
* Process patient billing, payments, invoicing, and coordinate laboratory bookings as required.
* Maintain accurate patient records, documentation, and correspondence in line with practice and regulatory requirements.
* Provide a professional, welcoming environment while adhering to health, safety, information security standards, and Bupa's values.
Qualifications
* Experience in front desk operations or reception in a healthcare setting is preferred (not specified in original but implied by responsibilities).
* Ability to manage patient enquiries, scheduling, billing processes, and maintain accurate records in compliance with regulatory requirements.
Why you'll love it
* A people-first culture that supports your health, happiness, and wellbeing.
* Career growth opportunities through ongoing learning and internal pathways.
* Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
* A workplace that recognises, rewards, and celebrates your success.
Equality, diversity and inclusion
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At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you'd like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
If this sounds exciting, we'd love to hear from you. Let's shape the future of healthcare, together.
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