$76,286 per annum + super + benefitsPermanent Full TimeInformation Services, Corporate & Commercial ServicesBundaberg RegionAbout UsAre you ready to join our team and build Australia's best regional community?Here at Bundaberg Regional Council, our vision is to build Australia’s best regional community. In order to achieve this, we’ve created a culture that’s centered on our core values. To be a Council that is customer-focused, respectful and prides itself on teamwork, diversity, sustainability, safety and wellbeing, communication and leadership and innovation.About The OpportunityAs a Service Desk Analyst, you'll play a pivotal role in delivering technical support to both remote and on-site users. Your responsibilities encompass diagnosing, documenting, and resolving technical issues related to hardware, software, and network systems. This involves adhering to standard operating procedures and leveraging the ITIL Service Management framework for effective support. You'll take charge of configuring and installing desktop hardware, software, printers, and other equipment as required.What we offerAn attractive remuneration package with options for salary sacrifice and 17.5% leave loadingRegular rostered days offAccess to Fitness PassportWellbeing and mental health support programs, including access to our Employee Assistance ProgramOpportunities for professional development training and study assistance to enhance your career growthThrive in a workplace that prioritises a healthy work-life balance and a friendly and supportive teamBe part of an inclusive and diverse culture where every team member is valuedAbout YouQualification in Information Technology and the equivalent of 1+ years of industry experience in a technical support role advantageousExcellent problem-solving, analytical, and troubleshooting skills, and a ‘can-do’ attitude, and be able to take ownership of tasks and see them through to ensure customer satisfaction.Strong communication and interpersonal abilities and ability to deliver high-quality customer service.Ability to work independently and in a team environment and follow escalation and operating proceduresCurrent Queensland Driver’s licenceExperience using an industry-standard ITSM solution for ticketing, knowledge-base, and asset management desiredStrong knowledge of hardware, software, and network systems, including Windows, Android/iOS, M365, Active Directory, SCCM/Intune and AzureThe Selection ProcessWe encourage candidates to advise us of any accommodations they may need to ensure a smooth and inclusive experience throughout our recruitment process and work environment. We are passionate about providing equal employment opportunities and encourage people of all backgrounds to apply.We celebrate our community's rich diversity and are committed to attracting and employing people that represent the community that we serve. We recognise and appreciate the diversity of our employees and are committed to creating an inclusive and safe working environment where all employees are valued, respected and supported to achieve their potential.The preferred candidate will be required to undergo aNational Police Check andPre-employment medicals(which may include drug and alcohol testing), as part of the recruitment process.How to ApplyTo apply, submit your application online by clicking the "Apply" button. Please include:A current resumeA cover letter addressing the "About you" section (max. 2 pages)Applications close on Tuesday6 May 2025, 11.59 pm AEST.Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or when applications close, whichever is sooner.Thank you for your interest in this position. We look forward to receiving your application.Bundaberg Regional Council is collecting your personal information for the purposes of processing your employment application as part of the recruitment and selection process.Your information will be stored in Council’s recruitment system, hosted by Monday.com with their primary servers located outside Australia. The information you provide will be securely stored on their servers, accessed by authorised Council officers and handled in accordance with Council’s Privacy Statement governed by theInformation Privacy Act 2009. Visit bundaberg.qld.gov.au/privacy for further information.By submitting your application, you agree to your personal information being transferred outside Australia. If you would like to discuss this, please contact the Recruitment team on 1300 883 699.Yes I agree to the privacy statement *Personal Details * Required fieldTitle *First name *Last name *E-mail *Phone *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)QuestionsAre you a current employee of Bundaberg Regional Council? *YesNoHow many years of experience do you have in a similar role? *0 - 1 year2 - 5 years6 - 10 years10 years +What motivated you to pursue a career in technical support, and how has your previous experience prepared you for this role? *How do you prioritise and manage your workload when faced with multiple competing tasks or requests for support? (Max 150 words) *Have you worked with an industry-standard ITSM solution for ticketing, knowledge-base, and asset management before? If so, which one(s)? *Can you explain your experience with configuring and installing desktop hardware, software, printers, and other equipment? (Max 200 words) *What strategies do you use to communicate effectively with customers who may have limited technical knowledge or understanding? (Max 150 words). *Do you hold an open, current unrestricted 'C' class drivers' licence? *YesNoDo you have previous Local Government experience? *YesNoAre you local to the Bundaberg Region? *YesNoWilling to relocateAs part of the recruitment process you may be subject to pre-employment screening including a national police check, reference checking and physical assessment including drug and alcohol screening. Are you willing to undertake these requirements? *YesNoThis position may require the incumbent to comply with ongoing workplace health and safety requirements, which may include but are not limited to, ongoing vaccinations, participating in health monitoring, and adhering to clean-shaven requirements. Are you willing to meet these requirements? *
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