Job details
Job type: Casual
Location
Rendezvous Hotel Melbourne
Full job description
We're looking for a Front Office Receptionist with a twist at Rendezvous Hotel Melbourne. Like us, you always go the extra mile to make guests feel at home. So do we. It's the reason our guests book, repeat book and love us – and it's why we want you on our team.
Like you, we wake up with a positive mindset, roll up our sleeves and make the most of whatever comes our way. Every day. We value people with authentic charisma, celebrate the uniqueness of every team member and are big on sharing the rewards. If this sounds like your place, then dive in and find more. You deserve it.
Make no mistake, we're looking for talented people. But the payoff is big; there's endless possibilities, a great team and the chance to make a real difference.
Overview
Being the go-to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth. What you don't know, you'll find out to unlock unrivalled staycations. Plus, you'll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless).
Like us, you always go the extra mile to make guests feel at home. So do we. It's the reason our guests book, repeat book and love us – and it's why we want you on our team.
Responsibilities
* Welcome guests warmly and provide an overview of hotel and spa facilities
* Manage reservations and bookings for incoming guest calls
* Serve as the go-to for guests, providing admin support and real local advice
* Participate in hands-on experiences across social media, events, photoshoots, and retail activations as part of a creative team
* Support flexible working arrangements when required
* Engage in continuous development through an extensive annual training program
Qualifications/Requirements
* Demonstrated ability to deliver excellent customer service
* Willingness to learn and adapt to a dynamic hospitality environment
* Positive mindset and collaborative spirit
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