Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the role: As the Assistant General Manager, you will be at the forefront of driving operational excellence and unlocking new levels of performance across the business. This dynamic role offers the opportunity to lead the execution of impactful service strategies, optimise workforce resources, and refine processes to achieve ambitious organisational goals. You will play a key role in embedding governance and compliance frameworks and delivering strategic projects and transformation initiatives that shape the future of the organisation. How you'll make an impact Key Responsibilities: Driving Service Delivery and Technology Integration: Oversee the execution of service strategies and maximise the benefits of technology platforms to elevate customer experience and improve service delivery. Workforce Planning and Optimisation: Collaborate with performance and planning teams to forecast, plan, and implement workforce strategies that align with operational requirements and strategic goals. Leadership and Operational Excellence: Provide guidance and support to leaders while fostering a culture of service excellence and ongoing improvement across the organisation. Performance Improvement and Strategic Initiatives: Lead or contribute to impactful projects, and targeted interventions to address performance challenges and drive business growth. Governance and Reporting: Establish and maintain robust governance structures, ensuring accurate reporting of key metrics to the Senior Leadership Team and aligned functions. Compliance and Risk Management: Monitor operational performance, contractual obligations, and deliverables, proactively identifying risks and implementing effective mitigation strategies. About you Essential Skills and Experience: Workers’ Compensation Expertise At least 10 years’ experience with in-depth knowledge of workers’ compensation claims management, and compliance. Leadership Proven ability to lead and manage the performance of a large team, fostering collaboration and achieving results. Technical Proficiency Advanced skills in Microsoft Word and Excel, with the ability to quickly adapt to other software applications. Financial and Analytical Skills Strong financial, analytical and business acumen to interpret data and support strategic decision-making. Self-Motivation Highly self-directed, proactive, and capable of priorisiting tasks in a dynamic environment. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.