Overview
Customer Service Representative - Scams at Commonwealth Bank. Role involves supporting customers who have fallen victim to fraud and scams. Advertising End Date: 25/09/2025
Responsibilities
* Support our customers who have fallen victim to fraud and scams
* 12-month fixed term contract, full time (38 hours per week)
* Operate in a high volume call centre environment
* Attend training in the office; after training, move to a hybrid model with a mix of working from home and office hub days
* In-office requirement: 20% (e.g., if there are 20 working days in a month, attend the office 4 times that month)
Working Arrangements
* Operating hours: 8am – 12:15am Monday to Friday; 8am – 4:21pm Saturday and Sunday; rotating roster in accordance with operating hours
What will help you succeed
* Deliver excellence in customer service and innovation
* Conduct in-depth scam conversations with customers in vulnerable situations
* Demonstrate excellent verbal communication and customer service skills
* Pay strong attention to detail and problem-solving across complex financial data
* Document statements, concerns, and observations from customer conversations
* Exercise judgment to assess potential scams
* Identify and escalate potential and emerging trends
* Adhere to protocols, processes, and procedures, and adapt to change
* Multitask across several banking tools
We're Interested In Hearing From People Who
* Strong problem-solving and decision-making capability
* High level of personal integrity and commitment to confidentiality and privacy principles
* Preferred experience in the Financial Services Industry, focusing on Online and Mobile roles
* Demonstrated excellence in customer service, including personal, written, and verbal skills
* Ability to resolve basic customer complaints
Next steps
If this sounds like you, apply today. If you're already part of the Commonwealth Bank Group, you'll need to apply through Sidekick to submit a valid application.
#J-18808-Ljbffr