Job Title: Medical Receptionist
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About Us:
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We are dedicated to enhancing the health and wellbeing of our community through exceptional medical care.
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We pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos.
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Our team is driven by a shared commitment to excellence and innovation in the medical field.
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Role Overview:
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This role involves working at the front desk of our medical clinic and assisting patients and other visitors.
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Primary duties include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments.
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You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.
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Key Responsibilities:
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* Open and close clinic as per set procedure
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* Greet patients and other callers in a professional and courteous manner
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* Make appointments for patients
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* Ensure medical records are managed confidentially and efficiently
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* Accurately process patient payments via cash, Eftpos, and direct bill transaction
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* Invoice Medicare, Private Health Funds, TAC, Workcover
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* Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully
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* Attend to patient enquiries
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* Check and handle internal emails
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* Fill in the roster when staff is away, on holidays and sick leave
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* Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary
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* Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
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* At all times maintain confidentiality of patient personal and financial information
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* Complete recalls
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* Support the day to day operations of the medical centre
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* Exceptional customer service and teamwork skills