You must be in the final year of a university undergraduate or postgraduate degree or have completed your university studies within the past 24 months of applying.
- Enrolled/Completed a degree in Computer Science, Computer Engineering, Information Technology at TAFE or relevant tertiary institution
- Experience or coursework in networking protocols such as HTTP, DNS and TCP/IP
- Experience or coursework in operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange etc.)
- Strong analytical and troubleshooting mindset
Expertise in ONE of the following areas:
- System Administration Or System Engineering
- Networking and Security
- Database Administration
- Big Data tools & technologies
- Deployment (DevOps tools and technologies)
- Programming/development skills
- Storage & Content Delivery Network
Job summary
You will be joining team profiles supporting our Fortune 500 customers such as Analytics, Big Data, Database, Deployment, Developer and Mobile Services, Linux, Networking, Security, Storage and Content Delivery and Windows.
This role can be partially remote but you will need to be based on the eastern coastline of Australia i.e states such as QLD, NSW, VIC or TAS. You will be required to attend the office when there are training days involved.
Key job responsibilities
Why Premium Support:
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
A day in the life
You may be required to work a staggered week; either Sun-Thu or Tue-Sat (no on-call). As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.
About the team
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.