We are seeking a compassionate and proactive professional to join our team as an Emergency Relief Assessor.
About the Role
This part-time (22.8 hours per week) position is based in Goonellabah, NSW, and involves assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required.
Key Responsibilities
* Conduct interviews and assessments for emergency relief with community members.
* Assist community members to access support services through referral and advocacy to service providers within and external to the organisation.
* Evaluate complex or unresolved matters and escalate them to the relevant Line Manager.
* Identify risks to community members, staff, and the organisation and bring them to the attention of the relevant Line Manager as soon as possible.
* Recognize service gaps and make recommendations for service delivery improvements to the relevant Line Manager.
Requirements
* A diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc).
* A current Employee NSW Working with Children Check.
* Experience working in the community services sector.
* Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
* Experience working in a fast-paced environment (contact centre) would be highly regarded.
Benefits
* NFP salary packaging plus meals and entertainment benefit.
* Flexible working conditions.
* Health, fitness, and financial discounts / benefits.
* Paid parental leave - 12 weeks.
* Up to 8 weeks leave per year through our purchase leave scheme.
* Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
* Purpose-driven career which has positive social and sustainable outcomes.
* Employee Assistance Program - Independent confidential counselling service.
* Opportunity for career development.
* An inclusive culture of dedicated, passionate, and professional team members.
* Positively supporting and impacting the lives of others through your career contribution.
About Us
We are a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
The Salvation Army Doorways model of care provides holistic financial support to individuals and families seeking short-term financial assistance and ongoing financial management support services. The Doorways Team provide person-centred trauma-informed care, facilitate short-term financial assistance, and walk side-by-side with participants as they build the skills and knowledge to break the cycle of poverty.