**The Opportunity**
This is an exciting **WORK FROM HOME** opportunity to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS. As an outsourced partner providing white glove service to water authorities, you'll be a key player in delivering exceptional customer service experiences. We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.
Must be available:
- Monday to Friday, 5:00pm - 8:00am
- 24 hours on the weekend
**Responsibilities**
- Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks
- Manage customer interactions relating to faults in-line with business and regulatory guidelines
- Notifying customers of water on/off alerts
- Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner
**Skills & Experience**
- You are a resilient individual with unyielding determination
- You must be reliable and have a fantastic work ethic
- Flexibility - ability to adapt to customer's needs and to changing priorities
- Excellent organisational and time management skills, must be able to multitask
- Excellent communication and presentation skills, with a professional and friendly demeanour
- Goal and task oriented
- Excellent literacy and numeracy skills
- Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
- Able to demonstrate active listening skills, attentiveness & empathy
- Customer orientation and ability to adapt/respond to different types of personalities
Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.
**The initial training will be conducted on-site before you transition to your work from home role.**
**Salary**: From $46,487.43 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application Question(s):
- What strategies do you use to ensure excellent customer satisfaction? How do you measure your own success in delivering exceptional customer service?
- Can you describe your previous customer service experience? What types of interactions did you handle, and what were your responsibilities?
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person