Reservations Team Member
The Reservations Team Member plays a vital role in providing exceptional customer service and ensuring seamless guest experiences. The primary responsibilities include:
* Handling group enquiries, accommodation requests, and conference & event bookings.
* Providing guests with accurate information on room availability, rates, and special offers.
* Serving as the main point of contact for group accommodation, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
* Allocating rooms based on guest preferences and meeting regulatory requirements, checking availability and business demands to ensure a comfortable stay.
* Processing payment transactions securely, verifying billing details for accuracy.
* Offering room upgrades, suggesting special amenities, and fulfilling specific guest requests to enhance their stay.
* Maintaining detailed records to monitor room availability and facilitate smooth check-ins and check-outs.
* Reconciling accounts effectively.
* Assisting in resolving guest complaints or issues related to reservations, billing, or room assignments.
This role requires outstanding communication skills, both written and verbal, to handle guest inquiries professionally and convey information clearly. Additionally, proficiency in fast and accurate data entry, experience in relevant systems like Sihot CRS, CISCO phone systems, and Microsoft Office Suite is essential.