Our client is a leading supplier to the automotive industry, servicing trade customers across Australia with quality products, exceptional service, and reliable distribution solutions.
Due to a maternity leave replacement, an exciting opportunity has become available for a Customer Service Representative to join their Forrestdale branch on a 12-month casual contract.
This role offers comprehensive training, a supportive team environment, and the opportunity to become a valued member of a close-knit customer service team.
About the Role
Working as part of a Customer Service team and reporting directly to the Team Leader, you will be responsible for delivering outstanding service to customers while supporting the day-to-day operations of the branch.
* Responding to customer enquiries via phone, email, and in person
* Processing customer orders accurately and efficiently
* Preparing invoices, credits, and customer returns
* Coordinating deliveries and liaising with freight providers
* Managing customer payments and banking activities
* Working closely with warehouse personnel to ensure orders are picked and dispatched correctly
* Assisting with stock transfers, inventory control, and stocktake activities
* Supporting general branch administration and operational requirements
About You
To be successful in this role, you will possess:
* Previous experience in Customer Service, Internal Sales, Administration, or a similar role
* Excellent communication and relationship‐building skills
* Strong attention to detail and accuracy
* Sound computer literacy and confidence learning new systems
* Exceptional organizational and time management skills
* A proactive and positive attitude with the ability to work collaboratively within a team
* The ability to manage multiple priorities in a fast‐paced environment
Working Hours
* Monday to Friday; rotating roster: 7:15 am – 3:30 pm, 8:00 am – 4:30 pm, 8:30 am – 5:00 pm
* Training will commence immediately to ensure a smooth handover prior to the commencement of maternity leave in late July
What's on Offer?
* 12‐month casual contract with an established national business
* Thorough training and onboarding provided
* Supportive and collaborative team environment
* Stable Monday‐to‐Friday hours
* Opportunity to gain valuable experience within a successful industry leader
If you enjoy providing exceptional customer service and are looking for a role where you can make a genuine contribution to a busy and supportive team, we'd love to hear from you.
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