Job Opportunity
We are currently seeking a skilled and experienced Desktop Support Officer to join our team on a long term contract within the Federal Government Department.
The successful candidate will be required to work on-site in Canberra with flexible working arrangements at the discretion of their manager.
Key aspects of the role include:
* Raising and processing shipping consignments using COPE and StarTrack portals.
* Packing outbound shipments and receiving inbound ICT consignments.
* Imaging and configuring new laptops, desktops, and high-spec devices for deployment.
* Resolving ICT service requests and incidents logged in ServiceNow.
Requirements
* Demonstrated experience in imaging and configuring ICT hardware including laptops, desktops, and high-spec devices.
* Proficiency with ICT asset management systems, particularly ServiceNow, for tracking, updating, and resolving service requests and incidents.
* Understanding of warranty processes and ability to initiate claims with vendors such as Dell and HP.
* Knowledge of ICT asset lifecycle management, including SIM card verification, drive wiping, and updating retirement status.
What We Offer
A competitive compensation package and the opportunity to work in a dynamic and challenging environment make this an attractive opportunity for candidates looking to take their career to the next level.