Lead Strategic Projects in a Dynamic Contact Centre Environment
We are seeking an experienced and skilled Project Manager to oversee strategic projects and drive continuous improvement initiatives within our National Contact Centre.
This permanent full-time role offers a hybrid work model, which allows for flexibility and work-life balance. We require expertise in project management, strong stakeholder engagement skills, and experience with AI and automation technologies.
Key Responsibilities:
* Liaise with stakeholders to understand requirements and develop comprehensive project plans
* Manage project timelines, resources, and budgets effectively
* Analyse data to inform project decisions and identify opportunities for growth
* Collaborate with cross-functional teams to deliver projects on time, within budget, and to the highest standard
About Our Organisation:
As a national healthcare provider, we are committed to making a positive impact on the lives of Australians. We offer a dynamic and supportive work environment, flexible working arrangements, and opportunities for professional growth and development.