Job Title: Senior Service Design Architect — Multi-Vendor ITIL4 Lead
We are seeking a Senior Service Design Architect to join our team.
The ideal candidate will have expertise in ITIL 4 and a strong background in multi-provider environments.
1. Designing and implementing service management processes for operational efficiency, functionality, and compliance with organizational standards;
2. Liaising with stakeholders to ensure effective communication and collaboration;
3. Maintaining performance metrics to measure the effectiveness of service design artefacts;