Join to apply for the Senior Operations Manager Claims role at Bupa6 days ago Be among the first 25 applicantsJoin to apply for the Senior Operations Manager Claims role at BupaThe Senior Operations Manager leads and enhances the daily operations of the Claims Teams, playing a pivotal role in driving exceptional operational performance and superior customer experience standards. This position holds accountability for meeting financial objectives, including ambitious targets, overseeing budget planning and control, maintaining high customer service levels, ensuring quality assurance, advancing operational excellence, fostering team engagement and development, managing succession planning, and overseeing risk management and compliance controls.Your responsibilities will include:Manage daily operations to ensure processes run smoothly and meet established SLAs, providing clear visibility to stakeholders and implementing strong recovery plans if SLAs are not achievedProvide strategic direction that aligns operational efforts with the team’s short- and long-term goalsChampion the advancement of operational excellence and maturity to a market-leading level by applying disciplined management practices and enhancing leadership capabilitiesDemonstrate proactive involvement in Capability Modernisation and lead continuous improvement efforts to enhance efficiency and deliver more customer-focused resultsMentor and support team leaders to develop into skilled operations professionals, excelling across key areas such as operational excellence, process improvement, risk management, data, emerging technologies, and people leadership.Maintain a visible leadership presence across all sites—be well-known to the team by regularly being on the floor and visiting non-home locations at least once per quarterPinpoint and execute cost-saving and process improvement initiatives that prioritize the customer experienceEstablish a consistent operating rhythm that supports and values our team through regular coaching, monthly one-on-ones, and biannual career discussions, with a sincere focus on fostering strong engagement via effective people pulse initiatives and ongoing follow-upIdentify, collaborate on, and support the rollout of automation initiatives that enhance efficiency, prioritize the customer, and ideally improve customer experience and speed of outcomesDevelop a strong partnership with the change team to ensure early operational involvement in Enterprise and Health Insurance initiatives.Represent operations effectively through thorough process knowledge, facilitate early communication of changes to leaders and teams, and ensure adequate change management supportFoster a culture where risk awareness is shared by all within operations. Ensure team members understand the importance of promptly reporting any issues, including technical ones, to leadershipCreate and execute operational plans that facilitate service recovery (burn-down) and ensure the long-term sustainability of service deliveryAbout You:Demonstrated success in leading large, complex, multi-disciplinary operational teams across multiple locations, leveraging industry best practicesExtensive experience (typically 7+ years) in claims operations within health insurancePrevious experience and certification in Active Operations is strongly preferredSuccessful history of managing projects to timely completion and budget adherenceExperience in developing and executing risk plans aligned with the Three Lines of Defence frameworkSkilled in leading and energizing teams to deliver outstanding results by promoting a culture of excellence and high performanceCapable of thriving in dynamic, high-pressure settings while efficiently prioritizing tasks to meet deadlinesAdvanced analytical skills with the ability to build persuasive business cases from extensive data sets and translate insights into actionable strategiesProven track record in developing strategic plans and driving their implementationAdept at budgeting and financial management, ensuring cost savings alongside sustained service excellence and customer satisfactionWell-developed competence in coaching, mentoring, and motivating team members through consistent communication and strategic succession planningWe’ve got your backThe special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa’s purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role.Our range of benefits include:Fully subsidised health insurance products - How good is that!Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinationsDiscounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi,An additional annual leave day for you to focus on your wellbeingAn additional volunteer day each year for you to give back to your communityThere is nothing half-hearted about what we do at Bupa, Apply now!At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesInsuranceReferrals increase your chances of interviewing at Bupa by 2xGet notified about new Senior Operations Manager jobs in Brisbane, Queensland, Australia.Head of Operations - (Flexible | Remote | Leadership)Brisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 5 days agoSenior Manager, Executive Support & OperationsBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$154,800.00-A$165,263.00 6 days agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 6 days agoSouth Brisbane, Queensland, Australia A$120,000.00-A$150,000.00 1 week agoRegional General Manager – Pacific Operations | Engineering FocusBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 5 days agoMarsden, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 4 hours agoBrisbane, Queensland, Australia A$250,000.00-A$350,000.00 3 weeks agoBrisbane, Queensland, Australia 1 week agoBrisbane Airport, Queensland, Australia A$120,000.00-A$130,000.00 2 weeks agoBrisbane, Queensland, Australia 5 days agoGeneral Manager Rail Management Centre and OperationsBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 weeks agoYatala, Queensland, Australia 16 hours agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$220,000.00-A$240,000.00 1 day agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 15 hours agoSeventeen Mile Rocks, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 6 days agoLogan Reserve, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoRestaurant General Manager – Hatted Premium Dining, 30 Seats, Up to $130K+SBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 month agoGeneral Manager - Come lead with us at Riverbar and KitchenBrisbane, Queensland, Australia 1 week agoGeneral Manager - Aston Martin Fortitude Valley QLDFortitude Valley, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoGeneral Manager - DC Electrical (Electrical Division)Brisbane, Queensland, Australia 13 hours agoWe’re unlocking community knowledge in a new way. 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