About Us
Fixer Uppers is a residential maintenance business partnering with real estate agencies to deliver reliable, quality repair and maintenance services.
We are looking for a highly capable Operations Manager to take ownership of all aspects of the business, from daily operations to growth initiatives.
This is a leadership role where you will step in as the central point of contact for all clients and staff, managing operations as if the business were your own.
The Role
You will be responsible for the overall operation of the business, including:
* Acting as the primary point of contact for all clients, staff, and incoming enquiries
* Managing daily operations across field staff and office support
* Overseeing workflow, job progress, and service delivery
* Managing all email communication and client liaison (primarily real estate agencies)
* Processing payroll, superannuation, and financial administration via Xero
* Responsible for all invoicing, ensuring accuracy, timely issuance, and follow-up with clients.
* Monitoring business performance, KPI's, job flow, and operational efficiency
* Identifying issues and implementing solutions proactively
* Hiring, onboarding, correcting, and when required, terminating staff
* Maintaining and improving systems, processes, and procedures
* Driving business growth with strong client management, operational control and proactively seeking opportunities as needed.
While you will have full ownership of operations, you will be supported by our Office Assistant, who primarily manages scheduling, enters new work orders and client requests, and assists where possible to help you focus on higher-level management and business growth.
Systems & Tools
You will be working across multiple platforms daily. Strong system confidence is essential.
Key systems include:
* Microsoft Outlook (primary communication platform)
* ServiceM8 (job management system)
* Xero (payroll, superannuation, and financial processes)
* Real estate platforms such as Tapi, PropertyMe, Property Tree, Bricks + Agent.
Experience across similar systems, or the ability to quickly learn and operate confidently across multiple platforms, is critical.
Work Structure
* Office and work-from-home hybrid role
* Currently: approx. 3 work-from-home days per fortnight
* Future goal: up to 3+ work-from-home days per week
You must have a reliable and professional home office setup that allows you to work efficiently and without disruption. A work mobile will be provided.
What We're Looking For
* Availability for a full-time 38-hour work week
* Ability to work independently and productively during WFH days
* Strong integrity and self-motivation
* Strong organisational and leadership ability
* High level of accountability and ownership
* Excellent computer skills (non-negotiable)
* Confident working across multiple systems and platforms
* Strong written and verbal communication skills
* Ability to make decisions and manage competing priorities independently
* Calm under pressure with strong problem-solving ability
* Experience in operations or business management (service-based industry preferred)
* Competent in Xero (payroll, super, and financial processes)
This role requires someone who can step in and operate effectively with limited guidance. While support will be provided, you will be expected to learn quickly, take initiative, and manage responsibilities without constant supervision.
What This Role Is Not
* Not a basic admin role
* Not a scheduling-only position
* Not a role with constant supervision or step-by-step instruction
Requirements
* Proven experience in operations or management, ideally within a small business environment.
* Exceptional computer skills – no exceptions. Proficiency with Xero, Microsoft Outlook, and other digital tools is mandatory.
* Strong organisational, problem-solving, and communication skills.
* Ability to manage staff, clients, and operational processes efficiently.
* Professional, proactive, and able to work independently under pressure.
* Suitable home office setup for remote work.
You Are
* Structured and highly organised
* Calm under pressure
* Decisive and confident in managing people
* Comfortable making hard calls when required
* Focused on solutions, not excuses
* Able to lead without constant supervision
Why Join Us
* Salary plus performance-based bonus.
* Flexible work structure – hybrid role with home office options and freedom to manage your workflow efficiently
* Autonomy in action – lead day-to-day operations with authority, making decisions that directly impact the business
* Loyal client base - work flows consistently when operations are managed well
To Apply
Please submit your resume and cover letter outlining your experience managing staff and driving measurable results in a previous role, to ****@fixeruppers.net